WHAT TO EXPECT WHEN YOU BOOK WITH US
Booking with Phoenix Horse Transport is a seamless and worry-free process. Here's what you can expect:
Submit an Inquiry Form via the ‘get a quote’: Provide us with the necessary details through our online inquiry form, and we'll promptly get back to you.
Personalized Contact: We will reach out to you via your preferred method of communication, either email or cell phone, to discuss your transportation needs and answer any questions you may have.
Price Confirmation and Contract: Once we finalize the details of your haul, we will provide you with a comprehensive contract and an invoice for a 50% deposit. Upon signing the contract and returning it, your booking will be confirmed.
Ensuring Horse Health and Documentation: We require proof of vaccines and brand inspections to ensure the safety and compliance of your horse during transport.
Convenient Pickup: Our team will arrive at the agreed location to pick up your horse, ensuring a smooth and stress-free experience.
Real-time Updates: Throughout the journey, we will keep you informed with text updates, images, and videos of your horse, so you can stay connected and reassured.
Final Payment: The remaining 50% payment can be conveniently made via the invoice before drop-off at the final destination.
Safe and Timely Delivery: We pride ourselves on punctuality and will always do our best to ensure your horse is dropped off at the designated location safely and securely.